Collaborating with Optum's Mobile Center of Excellence to develop next-generation healthcare applications that transform patient access and care delivery experiences.
Optum
Senior Product Manager, Mobile Apps
Optum set out to build iOS and Android apps that would make healthcare easier to reach for millions of patients across its Fortune 5 ecosystem, connecting them to appointments, providers, health records, and prescriptions. The challenge was doing that on top of complex care delivery networks and a heavy regulatory load.
As Senior Product Manager for the “Manage Care” track, working inside the Business Consumer Office and Optum’s Mobile Center of Excellence, I owned mobile strategy and execution for the Optum Patient Health and Optum Guide apps. I started with a list of 108 must-have features and used RICE and impact scoring to decide what actually earned a spot in the launch. I set the KPIs for engagement, care efficiency, and patient satisfaction, built the go-to-market plan, and guided teams across UX, engineering, clinical validation, and marketing to ship the prototypes and betas that gave patients a simpler way into care.
- 0-to-1 Mobile Product Launch
- Feature Prioritization (108+ Requirements)
- Mobile Success Metrics & KPIs
- Go-to-Market Strategy
- Cross-Platform Development (iOS/Android)
- Healthcare Workflow Design
- HIPAA-Compliant Product Development
- Fortune 5 Stakeholder Management
- Agile Product Development (SAFe)
- User Experience Optimization
- Analytics (Google Play, App Store, Power BI)
- Beta Testing & Prototyping
- Care Delivery Network Integration
- Provider & Patient Experience Design
Chat with Providers
I led secure provider messaging inside Care Delivery Organizations (CDOs). Patients can message their care team directly to book or change appointments, ask medical questions, request refills, and reach other services. It took friction out of care coordination and let people get answers on their own schedule instead of waiting on a phone queue.
Health Records
I built health records access that let patients see test results, medications, after-visit summaries, immunizations, diagnoses, lab results, and allergies in one place. I added secure sharing so patients could coordinate across multiple providers and have their full history on hand when it mattered.
Prescription Management
I designed prescription flows that let people see their current medications, request a refill in one tap, and get a heads-up when a renewal was coming. Medication tracking and device reminders helped patients stay on their treatment plan and took some of the load out of managing complicated regimens.
- Led the “Manage Care” track for a Fortune 5 launch. Owned product strategy and execution for Optum’s iOS and Android healthcare apps, cutting time to care for millions of patients and providers across care delivery networks.
- Prioritized 108 must-have features with RICE. Weighed user need, technical feasibility, and business impact to build a focused roadmap that fit what the launch could actually carry.
- Set the go-to-market strategy. Worked with marketing, product, clinical, and sales to position the apps, shape launch messaging, and plan adoption across different patient and provider segments.
- Shipped across iOS and Android. Built cross-platform features that expanded patient self-service, smoothed provider workflows, and improved care coordination at scale.
- Ran beta programs and prototype cycles. Led rapid prototyping, user testing, and betas that surfaced usability issues and refined features on real patient and provider feedback before launch.
- Aligned cross-functional teams. Pulled design, engineering, marketing, clinical ops, and executives around a single product vision and shared business goals.
- Translated complex requirements into mobile experiences. Worked with UX/UI designers and engineers to turn healthcare workflows, regulatory rules, and user needs into intuitive features that balanced technical limits with what people actually expected.
- Tracked performance in Power BI, Google Play, and the App Store. Watched the metrics across platforms to find what to fix next and keep decisions grounded in data.
I led mobile product strategy for Optum's Consumer Office and launched the Optum Patient Health and Optum Guide apps. By cutting 108 must-have features down to the ones that mattered, setting clear success metrics, and working across design, engineering, clinical, and marketing, I shipped tools that got patients more engaged, made provider communication easier, and put Optum's healthcare apps among the most usable in the space.
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