Collaborating with Optum's Mobile Center of Excellence to develop next-generation healthcare applications that transform patient access and care delivery experiences.
Optum
Senior Product Manager, Mobile Apps
Optum’s vision was transformative: create iOS and Android applications that would revolutionize healthcare access for millions across their Fortune 5 ecosystem—seamlessly connecting patients with appointments, providers, health records, and prescriptions while navigating complex care delivery networks and regulatory requirements
As Senior Product Manager leading the “Manage Care” track within the Business Consumer Office and Optum’s Mobile Center of Excellence, I owned mobile product strategy and execution for Optum Patient Health and Optum Guide applications. Starting with 108 identified “must-have” features, I led data-driven prioritization using RICE and impact frameworks to determine which capabilities would deliver maximum value. I established comprehensive KPIs tracking engagement, care efficiency, and patient satisfaction, developed go-to-market strategies, and guided cross-functional teams through UX design, engineering, clinical validation, and marketing to ship prototypes and beta experiences that redefined patient access to care.
- 0-to-1 Mobile Product Launch
- Feature Prioritization (108+ Requirements)
- Mobile Success Metrics & KPIs
- Go-to-Market Strategy
- Cross-Platform Development (iOS/Android)
- Healthcare Workflow Design
- HIPAA-Compliant Product Development
- Fortune 5 Stakeholder Management
- Agile Product Development (SAFe)
- User Experience Optimization
- Analytics (Google Play, App Store, Power BI)
- Beta Testing & Prototyping
- Care Delivery Network Integration
- Provider & Patient Experience Design
Chat with Providers to Manage Care
Led development of secure provider messaging that streamlined communication within Care Delivery Organizations (CDOs). Patients can chat directly with care teams to book or modify appointments, ask medical questions, request prescription refills, and access essential healthcare services—reducing friction in care coordination and improving patient satisfaction through real-time, asynchronous communication.
Health Records Available At Your Fingertips
Architected seamless health records access enabling patients to view test results, medications, after-visit summaries, immunizations, diagnoses, lab results, and allergies through their care delivery network. Built secure sharing capabilities allowing patients to coordinate care across multiple providers, ensuring comprehensive medical information is available when and where it’s needed most.
Prescription Management
Designed intuitive prescription management flows allowing users to view current medications, request refills with one tap, and receive proactive notifications for medication renewals. Integrated medication tracking and device-based reminders that improved adherence to treatment plans and reduced the burden of managing complex medication regimens.
- Led “Manage Care” Product Track for Fortune 5 Mobile Launch – Owned end-to-end product strategy and execution for Optum’s iOS and Android healthcare applications, reducing time to care and enhancing accessibility for millions of patients and providers across care delivery networks.
- Prioritized 108 Must-Have Features Using Data-Driven Frameworks – Conducted comprehensive feature analysis balancing user needs, technical feasibility, and business impact to create a focused roadmap that delivered maximum value within launch constraints.
- Defined Go-to-Market Strategy for Market-Leading Healthcare Tools – Collaborated with marketing, product, clinical, and sales teams to position applications competitively, establish launch messaging, and create adoption strategies for diverse patient and provider segments.
- Delivered Scalable Mobile Solutions Across iOS and Android – Built cross-platform experiences incorporating innovative features and design principles that enhanced patient self-service capabilities, streamlined provider workflows, and improved care coordination at scale.
- Drove Beta Development and Prototype Iteration – Led rapid prototyping cycles, user testing sessions, and beta programs that validated assumptions, uncovered usability issues, and refined features based on real patient and provider feedback before full launch
- Aligned Cross-Functional Teams Around Strategic Objectives – Facilitated collaboration across design, engineering, marketing, clinical operations, and executive stakeholders to ensure seamless execution and shared understanding of product vision and business goals.
- Translated Complex Requirements into Actionable Product Plans – Worked closely with UX/UI designers and engineering teams to convert healthcare workflows, regulatory requirements, and user needs into intuitive mobile experiences that balanced technical constraints with user expectations.
- Tracked Performance Through Google Play, App Store, and Power BI Analytics – Monitored key metrics across distribution platforms and business intelligence tools to assess product performance, identify optimization opportunities, and drive data-informed product decisions.
- Built Secure Provider Messaging Within Care Delivery Organizations – Designed and launched HIPAA-compliant messaging enabling patients to communicate with care teams, schedule appointments, ask questions, and coordinate care through seamless mobile interactions.
- Architected Comprehensive Health Records Access – Delivered mobile-first access to medical history, test results, medications, and clinical documentation with secure sharing capabilities that empowered patients to manage and coordinate their healthcare information.
- Designed Prescription Management and Medication Adherence Tools – Created intuitive flows for viewing prescriptions, requesting refills, tracking usage, and setting reminders that improved medication adherence and reduced administrative burden for patients.
I led mobile product strategy for Optum's Consumer Office, transforming digital healthcare experiences through the launch of Optum Patient Health and Optum Guide applications. By prioritizing 108 must-have features, establishing comprehensive success metrics, and collaborating across design, engineering, clinical, and marketing teams, I delivered mobile-first tools that enhanced patient engagement, streamlined provider communication, and positioned Optum as a leader in accessible, intuitive healthcare technology.
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