Modernizing Evernorth's mobile ecosystem to simplify healthcare access for millions through intelligent, scalable solutions.
Evernorth Health Services
Senior Mobile Product Advisor
Evernorth Health Services is transforming healthcare delivery with a bold mission: make personalized care simple, accessible, and fast for 27 million patients. But modernizing legacy healthcare systems into seamless mobile experiences meant navigating a labyrinth of challenges—complex EMR integrations with Epic, MDLive, and VillageMD, strict HIPAA compliance requirements, rigorous clinical approval processes, and the need to serve diverse patient populations across iOS and Android platforms.
As Senior Mobile Product Advisor, I led Evernorth’s Future of Care accelerator—a strategic initiative to reimagine mobile healthcare delivery. I spearheaded the launch of two foundational pillars: “See a Doctor,” which connected patients with virtual and in-person care, and “Behavioral Care,” which expanded mental health access. From initial concept through App Store launch, I owned complete product development—shaping strategy, securing stakeholder alignment, and delivering solutions that transformed how millions access healthcare.
- 0-to-1 Product Development
- Clinical Stakeholder Management
- Design Thinking Facilitation
- Healthcare System Integration
- Mobile-First Product Strategy
- Epic EMR & API Integration
- HIPAA Compliance & Clinical Approval
- Micro-UI Architecture
- Microservices Development
- OKR Framework & Roadmapping
- Cross-Platform Mobile (iOS/Android)
- Analytics & KPI Tracking (Tableau)
- Go-to-Market Strategy
- Product Inclusivity & Accessibility
See A Doctor via Virtual and In-Person Care
Led the 0-to-1 launch of Evernorth’s foundational “See a Doctor” pillar, revolutionizing how patients access healthcare through mobile-first experiences. By integrating Epic EMR, MDLive, and VillageMD APIs, I delivered clinically-approved features including virtual check-ins, provider chat, health records access, and after-visit summaries that reduced time to care and empowered patients to connect with physicians based on personal preferences and health needs.
Search, Match and Schedule with Care Providers
Architected intelligent provider matching and scheduling capabilities leveraging machine learning and predictive analytics to connect patients with optimal healthcare providers. Designed personalized health assessments and search workflows that enabled appointment booking within three business days, tracking success through weekly and monthly scheduling increases while optimizing conversion rates through data-driven experimentation and user flow refinement.
Universal Capabilities to Innovate Quicker
Built the technical foundation of Evernorth’s mobile ecosystem by architecting modular micro-UI components and scalable microservices that accelerated product development across the platform. This reusable infrastructure reduced time to market by 40%, enabled plug-and-play functionality for multiple products, and established API-first development standards that supported seamless integrations while maintaining HIPAA compliance and clinical safety requirements.
- Led Evernorth’s Future of Care Accelerator Transformation – Served as strategic thought partner to the Chief of Staff and Product Leadership, driving the vision and execution of mobile-first healthcare innovation that modernized experiences for 27 million users across iOS and Android platforms.
- Launched “See a Doctor” Mobile Pillar (0-to-1) – Spearheaded the iterative pilot and market launch of Evernorth’s foundational “See a Doctor” feature, connecting patients with virtual and in-person care while aligning with organizational roadmap, OKRs, and measurable impact goals.
- Launched “Behavioral Care” Mobile Pillar (0-to-1) – Led end-to-end product development for Evernorth’s Behavioral Care initiative, enhancing mental health accessibility and reducing time to care through clinically-approved mobile solutions.
- Architected Modular Micro-UI and Microservices Infrastructure – Designed and implemented scalable, clinically-approved micro-components and microservices integrating Epic EMR, MDLive, VillageMD, and additional CDO systems—accelerating time to market and enabling plug-and-play functionality across the platform.
- Established Analytics and Instrumentation Framework – Implemented comprehensive analytics instrumentation and defined KPIs tracking appointment scheduling, task completion, user retention, and engagement using Tableau for data visualization and reporting—delivering 25% increase in task completion, decreased bounce rates, and extended mobile session lengths.
- Modernized Mobile Development Stack for 27M Users – Collaborated across product, design, engineering, and clinical teams to rebuild modular components that simplified core user experiences while elevating overall platform performance and usability.
- Developed Strategic Product Roadmaps and Business Objectives – Created comprehensive roadmaps balancing short-term tactical wins (offline mode, push notifications) with long-term strategic innovation, driving platform differentiation and competitive positioning in the healthcare market.
- Orchestrated App Store Strategy and Release Management – Managed Google Play and iOS App Store submissions, release processes, and stakeholder communications for seamless deployments—ensuring HIPAA compliance, clinical approval, and optimal user adoption.
- Drove Customer Retention and Acquisition Strategy – Identified and prioritized key features and offerings that retained existing customers, attracted new users, and drove measurable platform growth through data-driven insights and competitive analysis.
- Led Design Thinking and Discovery Initiatives – Facilitated workshops with clinical SMEs, engineers, and designers to translate complex healthcare workflows into intuitive features, solving technical constraints like API latency and HIPAA compliance while maintaining patient-centered design.
- Championed Product Inclusivity and Accessibility – Spearheaded diversity, equity, and inclusion initiatives across Evernorth and Cigna’s mobile and web products, ensuring features served diverse patient populations and met accessibility standards.
- Delivered Personalized Member Experiences Through Advanced Analytics – Provided data-driven insights that enabled smarter, hyper-personalized healthcare experiences and behavioral incentives, fostering meaningful engagement and positive health outcomes for members.
I operated at the intersection of strategy and technical execution, defining OKR-aligned roadmaps while architecting solutions to deliver them. Through design thinking workshops with clinical SMEs, I translated healthcare complexity into mobile simplicity—building modular micro-UI components and microservices integrating Epic EMR and multiple APIs while solving API latency and HIPAA compliance constraints. I built lasting infrastructure: modular architecture that cut time to market, scalable microservices enabling independent iteration, and analytics frameworks driving data-driven decisions. This foundation established a scalable model for context-intelligent healthcare that continues to evolve Evernorth's mobile ecosystem.
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