Where I work through what's changing in product, in writing.
Most product work happens when people are basically fine. Someone opens a shopping app because they want new sneakers. They open their banking app to stare at a number they already know and feel a feeling about it. The stakes are low, the mood is neutral, and if your app annoys them, they sigh, toss…
Read More“We just lost another deal because we don’t have push notifications.” As Senior Technical Mobile Product Manager at SugarCRM, I heard this from sales weekly. Our competitors had table-stakes features we were still debating. But the engineering reality was more complex than anyone in that room understood. We had two critical mobile features blocking enterprise…
Read MoreAccessibility is not a feature to be added later. It’s a fundamental product requirement that varies significantly by platform. Understanding iOS and Android differences is essential for building truly accessible mobile experiences.
Read MoreFor the last decade, mobile-first has been the default mantra for product teams. We learned—often painfully—that shrinking desktop experiences onto smaller screens led to bloated interfaces, poor performance, and frustrated users. Designing for mobile forced discipline: prioritization, speed, and clarity. Today, however, mobile-first is table stakes. Nearly every competent team designs responsively, optimizes for touch,…
Read MoreHere’s something I’ve been thinking about a lot lately: we spend nearly five hours a day in mobile apps. Five hours. That’s more time than most of us spend sleeping uninterrupted. And yet, when was the last time an app truly surprised you? 2026 is different. After two decades building mobile-first products, I’m watching shifts…
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