Mobile-first contracts working with start-ups and midsize companies to define product vision and roadmap to deliver scalable 0-1 mobile and web applications. Crafted prototypes and beta development for accelerator initiatives and innovative startups, producing iOS, Android, and responsive web applications.

• Optum: Collaborated on the launch of new Fortune 5 iOS and Android healthcare apps, enhancing user experience accessibility for both patients and providers. Defined and drove mobile success metrics and go-to-market strategy, positioning the app as a leading healthcare tool and reducing time to care.
• Credit Karma: Led the development and execution of go-to-market strategies, driving the prioritization and enhancement of features within the accelerator and growth teams. Collaborated with marketing and technology teams to modernize and innovate on consumer technology products. Managed the product development of deprecating existing code and launching a newer enhanced platform for key functionality in the product, generating 75% of the site’s traffic and revenue from 500K views.
• LifeTagger: B2C and B2B; Developed product strategy, product operations, and user research strategy to vet ROI and user interface for client’s messaging platform, real-time marketplace, and GPS proximity-based mobile and desktop application. Served as UI/UX design director and product leader, managing the product's roadmap, development, onboarding, and GTM.

Modernized development stack and user experience for approximately 27 million mobile consumers on Google Play/iOS platforms. Led product, design, engineering, and clinical teams to modernize, innovate, and develop micro-UIs to simplify core common components. Responsible for driving key project deliverables, change management, and agile training within accelerator teams, driving a 33% increase in adoption growth for new features.

• Built customer and clinically approved innovative healthcare tools and microservices within Evernorth Future of Care, supporting Cigna, MDLive, VillageMD, Epic, and other CDO, EHR/EMR integrations.
• Led matrixed teams through project definition, human-centered and mobile design, software development, implementation, quality assurance, and go-to-market strategy of initiatives, features, and API integrations.
• Assisted in orchestrating various Google Play and iOS App Store submissions, release management, and strategic communications of Evernorth’s mobile-first ecosystems.

Orchestrated revamp of lean CRM mobile applications on Google Play and iOS platforms. Led a global team of 15 engineers for two mobile applications, overseeing agile SDLC with monthly releases. Managed SDK, API integration, and marketplace partnerships for over 500 vendors, increasing app scalability by 40%.

• Formulated strategic themes for product portfolio and mobile value streams based on market research and collaboration with partners to assess the viability of integrations and build or buy functionalities. Analyzed market trends and performance drivers to identify new products and growth opportunities.
• Championed lean startup methodologies and gathered frequent qualitative and quantitative customer data to ensure the viability of solutions, understand customer challenges, and ensure market alignment. Evangelized mobile platforms and SDK via participation in trade shows, demos, customer meetings, and conferences.
• COversaw monthly releases for 50k+ active users on Google Play and iOS platforms; Defined GTM process, strategy, instrumentation, and documentation process for marketing, sales, technology, and analytical stakeholders.

Product manager for three applications: Agile Central (web), Flowdock (web and mobile), and new accelerator, Catchfly (web and mobile). Assessed, identified, and prioritized the most viable options for new product initiatives. Promoted, tested, and released iterative development cycles, managing two front-end development teams. Ensure customer approval for feature deployment and cross-segmentation rollout in eight languages worldwide.

• Launched productivity app in ten languages, driving adoption across four countries; Partnered with co-located and distributed teams to execute product strategy, further roadmap development, commercialize product, and support team at conferences and industry events.
• Key stakeholder in the development of innovation labs, providing strategic roadmap and key features for existing and new productivity apps, leading team of eight Android, iOS, and web developers using agile-driven SDLC, design thinking, and scrum/kanban to determine market viability and strategy.
• Facilitated design thinking sessions to gain deeper customer insights, improve analytics, and proactively identify and solve pain points. Brought engineers and customers together in SAFe ceremonies, planning, brainstorming sessions, etc., increasing engagement and empathy with users.
• Redesigned and implemented a new cross-sectional go-to-market process for feature deployment and adoption, improving internal and external stakeholder communication.

Served as offering/product manager and agile scrum master for a team of eight, evolving the newly acquired SoftLayer, IBM's first cloud SaaS platform. Partnered with global teams to craft proof-of-concept and present wireframes and prototypes to executives. Assisted in strategic planning and tactical execution for the enterprise commercialization of IBM Cloud. Delivered the first iteration of an enhanced product with an intuitive user experience in three months.

• Trained offering managers within eCommerce, merchandising, B2B, AML, compliance, and cognitive disciplines on how to incorporate design thinking and machine learning.Trained teams on the value of integrating lean, agile methodology into product portfolios.
• Developed proposals and utilized machine and cognitive learning to test new real-time personalization features and digitalize self-help experiences for Fortune 500 clients.
• Spearheaded IBM’s first enterprise-wide agile offering management “playbook,” supplying portfolio management with digitized guidance, resources, tools, and sample assessments on digital design thinking.
• Co-created a new digital sponsor user program, allowing all IBM offerings access to connect with sponsor users to view, validate, and share feedback on new product offerings. Expanded sponsor user base from 25 to 75 participants.

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Education

Elon University
Master of Arts in Interactive Media
Software Development Focus
Graduated: May 2011

UNC Wilmington
Bachelors of Arts in English
Minor in Journalism & Leadership Studies
Graduated: December 2009

Certifications

Strengths

• Lean-Agile Product Management
• Lean Product Management
• Development Management
• Change Management
• Customer Support
• Marketing and Branding
• Cross-functional Team Leadership
• Analytics
• Competitive Analysis
• User Experience Design
• User Interface Design
• Wireframing/Prototyping
• Full Stack Web Development
• Mobile App Development
• Usability Testing
• Product Strategy
• Digital Strategy

Volunteer

INTech
(Youth Enrichment Series)
INTech Scholars participate in a 5-day experience where they learn how to build websites. They are placed in teams in which they choose a social issue to focus on for their final product. In addition, Scholars network with women in the industry and participate in company tours.

Speaker YESICAN
(Youth Enrichment Series)
A 501(c)(3) non-profit organization, Youth Enrichment Series, Inc. is a faith-based, pre-college enrichment program for students in grades 3-12 and their families currently headquartered in Graham, NC.

Publications

Job Search Tips for a Jobless Recovery, McGill: A Virtual Tour, Brigham Young: A Virtual Tour, Admissions Tips from UC Irvine, Admissions Q&A: Minnesota, Yale: Admissions Q&A
All articles listed written for Bloomberg BusinessWeek