Helping teams through discovery, design thinking, establishing new products and the rebranding and of offerings within the IBM product suite.
IBM
Offering Manager, Commerce Innovation Team & Cloud
I held two roles with IBM, the last of which involved mentoring Offering Managers within eCommerce, Merchandising, B2B, AML, Compliance and Cognitive disciplines on how to incorporate design thinking and lean, agile methodology into product portfolios. I developed proposals and utilized Watson and cognitive learning to test new real-time personalization features and digitalize self-help experience for Fortune 500 clients.
When I joined the company, I served as a Cloud Infrastructure Lead Software Engineer for a team of eight engineers evolving the newly acquired SoftLayer, IMB’s first full stack, SaaS platform comprised of 170+ products and services covering data, containers, AI, IoT, and blockchain. This product eventually become IBM Cloud OpenStack Services.
I partnered with a global team to craft proof-of-concept and present wireframes and prototypes to executives, and delivered the first iteration of enhanced, open-source product with intuitive user experience in three months. I also enhanced the quality of code with responsive design and advanced content management systems and assisted in strategic planning and tactical execution for enterprise commercialization of IBM Cloud.
- Product Development
- UI Development
- Business Development
- Design Thinking
- Requirements
- Documentation
- Hypersonalization
- Organizational Leadership
- Artificial Intelligence
- Proposal Development
- Market Research
- Competitive Research
- Technical assessment and analysis
- Identify use cases
- Cognitive Learning
- Problem Solving
- Public Speaking
- CMS Facilitator
- Skill building
- Data Platforms
Rebranding of Acqusitions
Partnered with global team to craft proof-of-concept and present wireframes and prototypes to executives. Assisted in strategic planning and tactical execution for enterprise commercialization of IBM Cloud. Delivered first iteration of an enhanced, product with an intuitive user experience in three months.
Hyperpersonalization in 0-1 Mobile Apps
I developed proposals and utilized Watson and cognitive learning to test new real-time personalization features and digitalize self-help experience and real-time personalization for Fortune 500 clients. Additionally, I collaborated with colleagues to seamlessly integrate real-world data with predictive insights significantly enhancing user engagement and personalization.
Digital Sponsor User Program
Co-created new digital sponsor user program, allowing all IBM offerings access to connect with sponsor users to view, validate and share feedback on new product offerings. This grew sponsor user base from 25 to 75 participants. This initiative was aimed at digitalizing self-help experiences for Fortune 500 clients, demonstrating a commitment to advancing digital solutions and improving customer interactions.
- Served as Offering Manager and Agile Scrum master for team of eight evolving the newly acquired SoftLayer, IBM’s first cloud SaaS platform.
- Assisted in strategic planning and tactical execution for enterprise commercialization of IBM Cloud.
- Delivered first iteration of an enhanced, product with an intuitive user experience in three months.
- Coached executive and stakeholders on business model development and intelligence, strategic planning and alignment, solution validation, market alignment and go-to-market strategy.
- Facilitated workshops educating transforming teams on design thinking, agile transformation, digital readiness, and iterative software development life cycle development.
- Developed intuitive user experiences via storyboarding, persona building, experience mapping, journey mapping, prototyping and other participatory methods to align cross-functional teams to vision and customer value.
- Fostered the educational advocacy of Offering Management through the development of an online knowledgebase center educating IBM leaders on Offering Management discipline, Offering Management model, design thinking and agile best practices.
- Designed, developed and managed IBM’s first enterprise-wide offering management “playbook,” supplying portfolio management with digitized guidance, resources, tools and sample assessments on digital design thinking.
- Co-created new digital sponsor user program, allowing all IBM offerings access to connect with sponsor users to view, validate and share feedback on new product offerings. Grew sponsor user base from 25 to 75 participants.
- Mentored Offering Managers within eCommerce, Merchandising, B2B, AML, Compliance and Cognitive disciplines on how to incorporate design thinking and lean, agile methodology into product portfolios.
- Created product proposals for new and existing offerings providing cognitive and AI integration into products such as IBM Watson, The Weather Channel, REI, Toms, Lowes Hardware, Tiffany & Co., Nordstrom, etc.
- Co-led the IBM Commerce’s Sponsor User program, assisting in the recruitment and retention of customer user experience labs allowing participants to provide feedback on IBM software products.
At IBM, I partnered with a global team to craft proof-of-concept and present wireframes and prototypes to executives, and delivered the first iteration of enhanced, open-source product with intuitive user experience in three months. I also enhanced the quality of code with responsive design and advanced content management systems and assisted in strategic planning and tactical execution for enterprise commercialization of IBM Cloud.
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