Helping cross-functional teams modernize and simplify servicing user experiences in Evernorth Health Care mobile applications.
Evernorth Health Services
Senior Mobile Product Advisor
Evernorth (Cigna) is redefining human-centered care by personalizing and enhancing healthcare experiences. Evernorth Health Services’ mission is to improve access to providers and reduce time to care, ensuring a seamless healthcare journey for users.
As a product leader, I have spearheaded multiple mobile pilot initiatives within Evernorth, providing end-to-end 0-to-1 product development support. My role involves shaping product strategy, driving execution, and aligning teams to deliver impactful mobile solutions.
Additionally, as a mobile subject matter expert (SME), I bridge the gap between product vision and cross-functional execution. By effectively communicating product strategies, I empower teams to develop and launch innovative, user-driven features that enhance engagement and bring measurable value to the market.
- Creative Problem Solving
- Product Road Mapping
- Critical Thinking
- Customer Experience
- Market Analysis
- Problem Solving
- Product Vision
- Strategic Communications
- Operational Efficiency
- Agile Product Management
- Employee Engagement
- Team Management
- Key Performance Indicators
See A Doctor via Virtual and In-Person Care
Enhancing quality of care while reducing time to treatment, Evernorth empowers patients to connect with physicians based on comfort and personal health needs. With features like virtual check-ins, provider chat, health records access, after-visit summaries, and additional documentation, patients receive seamless, personalized healthcare experiences.
Search, Match and Schedule with Care Providers
Health assessments serve as personalized guides for both field-dependent and field-independent users. Leveraging machine learning and predictive analytics, Evernorth identifies individual needs and connects users with the most suitable healthcare providers. With online mobile scheduling, users can secure the earliest available appointments—typically within three business days—ensuring timely and efficient access to care.
Universal Capabilities to Innovate Quicker
Universal Capabilities form the foundation of the Evernorth Health Services product suite, integrating micro UI components with robust back-end development. By building additional features on top of these capabilities, products remain streamlined while leveraging APIs for seamless expansion. This approach accelerates time to market and optimizes business outcomes, ensuring scalable and efficient product development.
- Developed customer- and clinically-approved innovative healthcare tools and microservices within Evernorth Future of Care, supporting Cigna, MDLive, VillageMD, Epic, and other EMR integrations for seamless healthcare experiences.
- Identified key offerings and features to retain existing customers, attract new users, and drive platform innovation, ensuring a competitive edge in the market.
- Facilitated Google Play and iOS App Store submissions, managed release processes, and led strategic communications for Evernorth’s mobile-first ecosystem to ensure seamless deployments and user adoption.
- Led cross-functional teams through project definition, design thinking, implementation, quality assurance, and go-to-market strategies for initiatives, features, and integrations
- Developed business and product requirements in collaboration with capability and technology solution managers to deliver competitive, high-impact products and features.
- Served as a strategic thought partner to the Chief of Staff and Product Leadership, shaping and driving the transformation of the Future of Care accelerator.
- Led the iterative pilot and launch of Evernorth’s Future of Care ‘See a Doc’ pillar, aligning with the organizational roadmap, objectives, and key performance indicators to drive measurable impact.
- Led the iterative pilot and launch of Evernorth’s ‘Behavioral Care’ pillar, aligning with the organizational roadmap, objectives, and key performance indicators to enhance accessibility and reduce time to care for patients.
- Developed the product roadmap and established strategic business objectives and tactical goals for new SaaS startup software offerings, driving innovation and market differentiation.
- Managed the end-to-end product development lifecycle for assigned products or capabilities, providing regular status reports to ensure alignment with business goals and timelines.
- Provided advanced insights to drive smarter, more personalized experiences and unique incentives for members, fostering meaningful behavior change.
- Spearheaded product inclusivity initiatives to enhance diversity, equity, and inclusive features across Evernorth and Cigna’s mobile and web products.
Evernorth prioritizes understanding your unique needs and goals to create personalized care plans tailored to you. Through relentless innovation, they deliver world-class pharmacy, care, and benefit solutions that enhance accessibility and efficiency. By streamlining access to diverse healthcare services, Evernorth ensures user-approved features that improve the overall care experience.
Learn More About Company