Helping cross-functional teams modernize and simplify servicing user experiences in Evernorth Health Care mobile applications.
Evernorth Health Services
Senior Mobile Product Advisor
Evernorth(Cigna) is reinventing human-centered care through personalizing and improving health care experiences. We aim to help ensure users have access to providers and reduce time to care
I have served as a product leader for multiple mobile pilots within Evernorth, providing 0-1 product development support.
Additionally, as a mobile SME, I helped communicate product strategies to cross-functional teams. My work with teams produces new, innovative, user-approved features delivered to market.
- Creative Problem Solving
- Product Road Mapping
- Critical Thinking
- Customer Experience
- Market Analysis
- Problem Solving
- Product Vision
- Strategic Communications
- Operational Efficiency
- Agile Product Management
- Employee Engagement
- Team Management
- Key Performance Indicators
See A Doctor via Virtual and In-Person Care
Improve quality of care with reduced time to care. Evernorth patients can see physicians based on comfort and familiarity meeting individual health needs. Virtual check-ins, chat with providers, health records, after-visit summaries, and additional records are available for patients.
Search, Match and Schedule with Care Providers
Health assessments are available as guides for field dependent and field independent users. Using AI-powered predictive analytics, Evernorth identifies and predict individual needs to connect users to the best healthcare providers. Users can receive first available appointments targeted within three business days through online mobile scheduling.
Universal Capabilities to Innovate Quicker
Universal Capabilities comprise foundational micro UI’s and back-end development through the Evernorth Health Services product suite. Building additional features on top of universal Capabilities allows each product to be streamlined with the ability to build on top of APIs. This helps reduce time to market and is intended to maximize business outcomes.
- Built customer and clinical approved innovative healthcare tools and microservices within Evernorth Future of Care supporting Cigna, MDLive, VillageMD, Epic, and other EMR integrations.
- Identified offerings and features that were needed to retain existing customers, attract new customers and innovate the platform ahead of competitors.
- Assisted in orchestrating various Google Play and iOS App Store submissions, release management and strategic communications of Evernorth’s mobile-first ecosystems.
- Lead matrixed teams through project definition, design thinking, implementation, quality assurance and go to market strategy of initiatives, features and integrations on Google Play and iOS App Store.
- Built business & product requirements partnering with capability & technology solution managers to develop competitive products & features.
- Provided strategic thought partnership to Chief of Staff and Product Leadership to influence, drive, and model transformation of Future of Care accelerator.
- Delivered iteration pilot to present of Evernorth’s Future of Care “See a Doc” pillar based on organizational roadmap, objectives and key performance indicators.
- Delivered iteration pilot to present of Evernorth’s “Behavioral Care” pillar based on organizational roadmap, objectives and key performance indicators to improve accessibility and reduce time to care for patients.
- Defined product development roadmap and developed strategic business objectives and tactical goals for new SaaS start-up software offerings
- Owned the product development lifecycle of assigned product or capability areas, including status reports
- As mobile SME, I provided advanced insights that continually create smarter, more targeted experiences and unique incentives for members, cultivating true behavior change.
- Spearheaded team to drive DEI product inclusivity initiatives to drive diversity, equitable and invoice product features in Evernorth and Cigna mobile and web products.
Evernorth takes the time to understand your needs and goals so that they can create personalized care plans that are as unique as you are. They bring the power of wonder and relentless innovation to create world-class pharmacy, care and benefit solutions. Making accessibility to healthcare more efficient and effective, Evernorth provides user-approved features that help streamline access to different types of care.
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