Helping product leadership develop innovative 0-1 mobile applications for patients and care delivery networks to improve access to care.
Optum
Senior Product Manager, Mobile Apps
To successfully launch the Optum Patient Health and Optum Guide mobile applications, I collaborated with cross-functional teams to define product requirements, prioritize features, and oversee release management. As the mobile SME, I played a key role in executing the digital roadmap, driving innovation to enhance user experiences and support business growth.
As a mobile SME and product leader within the Consumer Office, I worked closely with various departments to ensure strategic alignment and seamless execution, ultimately contributing to the success and continuous evolution of our digital products.
- Product Strategy
- Requirements Gathering
- Feature Prioritization
- Cross-Functional Collaboration
- Roadmap Management
- Agile Product Development
- User Experience Optimization
- Performance Monitoring
- Stakeholder Communication
- Market Research
Chat with Providers to Manage Care
Optum mobile apps streamline communication within the Care Delivery Organization (CDO), enabling users to chat directly with care teams and providers. Patients can book or modify appointments, ask medical questions, and access a range of essential healthcare services, enhancing convenience and care coordination.
Health Records Available At Your Fingertips
Effortlessly access your health records through your care delivery network, including test results, medications, after-visit summaries, and immunizations. Manage your medical history, diagnoses, lab results, and allergies, with the option to securely share this information with healthcare providers for seamless, coordinated care.
Prescription Management
Easily view current prescriptions, request refills, and receive notifications when it’s time to renew medications. Users can also track medication usage and set up reminders on their devices for timely and consistent adherence to their treatment plans.
- Defined and executed the strategic vision for digital products and services, ensuring alignment with business objectives and customer needs to drive innovation, engagement, and growth.
- Prioritized features and enhancements based on user feedback, market research, and business impact analysis to drive product success.
- Collaborated closely with design, engineering, marketing, and cross-functional teams to translate product requirements into actionable plans and deliverables. Ensured seamless execution by aligning development efforts with business goals, user needs, and market trends.
- Created and maintained the product roadmap, ensuring it aligned with strategic business priorities while addressing customer needs and market demands. Continuously refined the roadmap based on feedback, data insights, and evolving business objectives to drive product success.
- Led the product development process using agile methodologies, including sprint planning, backlog grooming, and release management.
- Worked with UX/UI designers to enhance user experience through usability testing and iterative design improvements.
- Tracked key product metrics and analytics across Google Play, Apple Store, and Power BI to assess performance, identify improvements, and drive data-driven decisions.
- Effectively communicated product strategy, roadmap updates, and project status to internal stakeholders, executive leadership, and external partners.
- Kept cross-functional teams informed on industry trends, competitor offerings, and emerging technologies to drive product strategy and innovation
The Optum Consumer Office is committed to transforming digital healthcare experiences by building innovative capabilities that enhance consumer satisfaction, engagement, and long-term loyalty across various digital touchpoints. As a key contributor, I worked closely with leadership teams to harness the power of technology, data, and human-centered design to craft seamless, intuitive, and highly accessible solutions.
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