Helping product leadership develop innovative 0-1 mobile applications for patients and care delivery networks to improve access to care.
Optum
Senior Product Manager, Mobile Apps
To bring Optum Patient Health and Optum Guide mobile applications to market, I worked closely with cross-functional teams to define product requirements, prioritize features, and support release management. As the mobile SME, I was instrumental in driving the execution of our digital roadmap, focusing on shaping the future of enhancing user experiences, and driving the business growth.
As a leader within the Consumer office, my role involved closely collaborating with various departments to ensure alignment and effective execution, ultimately contributing to the success and evolution of our digital products.
- Product Strategy
- Requirements Gathering
- Feature Prioritization
- Cross-Functional Collaboration
- Roadmap Management
- Agile Product Development
- User Experience Optimization
- Performance Monitoring
- Stakeholder Communication
- Market Research
Chat with Providers to Manage Care
Optum mobile apps help centralize CDO communication through chatting with care teams and providers. Users can book or modify appointments, ask medical questions, and many other relevant needs.
Health Records Available At Your Fingertips
View health records based on your care delivery network, with easy access to test results, medications, after-visit summaries, immunizations, and more. Access and manage personal health records, including medical history, diagnoses, lab results, allergies, and immunizations. Users can securely share this information with healthcare providers as needed.
Prescription Management
View current prescriptions, request prescription refills, and receive notifications when it’s time to refill medications. Users can also track medication usage and set up reminders for taking medications on devices.
- Developed and executed the strategic vision for digital products and services, aligning with business goals and customer needs.
- Collaborated with stakeholders to gather and prioritize product requirements, ensuring alignment with strategic objectives.
- Prioritized features and enhancements based on user feedback, market research, and business impact analysis.
- Worked closely with design, engineering, marketing, and other teams to translate product requirements into actionable plans and deliverables.
- Created and maintained the product roadmap, ensuring that it reflects the strategic priorities of the business and addresses customer needs.
- Managed the product development process using agile methodologies, including sprint planning, backlog grooming, and release management.
- Collaborated with UX/UI designers to optimize the user experience, conducting usability testing and iterating on designs as needed.
- Monitored key product metrics and analytics to track product performance, identify areas for improvement, and make data-driven decisions in Google Play, Apple Store and Power BI integrations.
- Communicated product strategy, roadmap updates, and project status to internal stakeholders, executive leadership, and external partners as needed.
- Informed cross-functional teams about industry trends, competitor offerings, and emerging technologies to inform product strategy and innovation efforts.
Optum Consumer Office focuses on delivering exceptional digital experiences and building capabilities that enhance consumer satisfaction, engagement and loyalty across various digital touchpoints. I worked directly with leadership teams to leverage technology, data and design to create seamless, intuitive and accessible experiences that meet consumer needs and preferences.
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