Lead Product, Tech, Clinical and Design teams to modernize and simplify servicing user experiences in Evernorth Health Care mobile applications. Responsible for driving key project deliverables, best practices, and change management within accelerator team.

• Lead matrixed teams (internal and vendor) through project definition, design thinking, implementation, quality assurance and go to market strategy of initiatives, features and integrations on Google Play and iOS App Store
• Build customer and clinical approved innovative healthcare tools and microservices within Evernorth Future of Care supporting Cigna, MDLive, VillageMD, Epic, and other EMR integrations.
• Assistance in orchestrating various Google Play and iOS App Store submissions, release management and strategic communications of Evernorth’s mobile-first ecosystems.
• Provide strategic thought partnership to Chief of Staff and Product Leadership to influence, drive, and model transformation of Future of Care accelerator; Delivered iteration pilot to present of Evernorth’s Future of Care “See a Doc” pillar based on organizational roadmap, objectives and key performance indicators.
• Spearhead team to drive DEI product inclusivity initiatives to drive diversity, equitable and invoice product features in Evernorth and Cigna mobile and web products.

Owner and operator of a lean, mobile-first consulting agency working with start-ups to midsize companies to create intuitive mobile applications with brilliant user experiences. Craft prototypes and beta development for accelerator initiatives and innovative startups producing iOS, Android, and responsive web applications. Success stories include:

• Diversity Scores, 2021 - 2023: Spearheaded company’s vision, goals and objectives of new Diversity, Equity and Inclusion SaaS-based software application. Formulated the company's visions, goals, objectives, and product roadmap. Semi-finalist for 2023 LBGTQ+ Startups; Led company to acquisition
• FLifeTagger, 2017 - 2021: Defined roadmap, customer journey, and user interface for client’s messaging platform, real-time marketplace, and GPS proximity-based mobile and desktop application. Developed customer advisory board and user testing process to vet new features. Responsible for the onboarding of new customers and partners globally using marketing technology and analytics platforms in hotel, conference, products, and city verticals.
• SafetyNet, 2014 - 2017: Led UX design and front-end creation of SafetyNet desktop application for FinTech client, enabling a first-to-market, cloud-based cognitive KYC/AML platform using IBM Watson and other AI/ML tools.

Orchestrated revamp of lean CRM mobile applications on Android and iOS platforms. Led global team with 15 engineers for two mobile applications, overseeing agile SDLC with monthly releases. Presented business cases to guide product direction, feature design and prioritization. Ensured customers and vendors had access to API access points and SDK.

• Evangelized mobile platforms and SDK via participation in trade shows, demos, customer meetings and conferences. Analyzed market trends and performance drivers to identify new product and growth opportunities.
• Formulated strategic themes for product portfolio and mobile value streams based on market research and collaboration with partners to assess viability of API integrations and build or buy functionalities.
• Championed lean startup methodologies and gathered frequent qualitative and quantitative customer data to ensure viability of solution, understand customer challenges and ensure market alignment.

Assessed, identified and prioritized the most viable options for new product initiatives. Promoted, tested and released iterative development cycles, managing two front-end development teams. Secured customer approval for feature deployment and cross-segmentation rollout in eight languages worldwide.

• Key stakeholder in the development of innovation labs providing strategic roadmap and key features for new productivity app (Catchfly), leading team of eight Android, iOS and web developers using agile-driven SDLC, design thinking and scrum/kanban to determine market viability and strategy.
• Built out strategic roadmap and key features for new productivity app (Catchfly), leading team of eight Android, iOS and web developers using agile-driven SDLC, design thinking and scrum/kanban to determine market viability and strategy.
• Partnered with co-located and distributed teams to execute product strategy, further roadmap development, commercialize product and support team at conferences and industry events.
• Facilitated design thinking sessions to gain deeper customer insights, improve analytics and proactively identify and solve pain points. Brought engineers and customers together in brainstorming sessions with higher levels of engagement.

Mentored Offering Managers within eCommerce, Merchandising, B2B, AML, Compliance and Cognitive disciplines on how to incorporate design thinking and lean, agile methodology into product portfolios. Developed proposals and utilized Watson and cognitive learning to test new real-time personalization features and digitalize self-help experience for Fortune 500 clients.

• Served as offering manager and agile scrum master for team of eight evolving the newly acquired SoftLayer, IBM's first cloud SaaS platform. Partnered with global team to craft proof-of-concept and present wireframes and prototypes to executives. Assisted in strategic planning and tactical execution for enterprise commercialization of IBM Cloud. Delivered first iteration of an enhanced, product with an intuitive user experience in three months.
• Designed, developed and managed IBM’s first enterprise-wide offering management “playbook,” supplying portfolio management with digitized guidance, resources tools and sample assessments on digital design thinking.
• Co-created new digital sponsor user program, allowing all IBM offerings access to connect with sponsor users to view, validate and share feedback on new product offerings. Grew sponsor user base from 25 to 75 participants.
• Enhanced quality of code with responsive design and advanced content management systems.

Owner and operator of a lean, mobile-first consulting agency working with start-ups to midsize companies to create intuitive mobile applications with brilliant user experiences. Craft prototypes and beta development for accelerator initiatives and innovative startups producing iOS, Android, and responsive web applications. Success stories include:

• Rubato, 2022 - 2023: Head of Product delivering product roadmap and prototypes for mobile and web applications. Leveraging biometrics, algorithms, and machine-learned data to deliver musical attributes and biofeedback that optimize health and overall well-being.
• H&R Block, 2022: Conducted continuous assessments of user experience with researchers to revamp the existing product line with predictive analytics, and big data algorithms for returning and new users. Led redesign to bring the most urgent and relevant information to the forefront for users for 2023 web and mobile applications.
• Credit Karma, 2021: Collaborated with cross-functional teams, UI/UX, customer success, and leadership team to create and deliver a new advanced robust calculating platform for unauthorized and authorized platforms. Shifted to a faster, more efficient agile process of delivering product requirements with well-defined, prioritized roadmaps communicating back and front-end business integration success for internal and external tools, systems, and processes.
• Diversity Scores, 2021 - 2022: Spearheaded design, product requirements, and software development roadmap of SaaS-based software applications. Formulated the company's visions, goals, objectives, and product roadmap. Set the product roadmap; identified features that were needed to retain an existing customer, attract new customers and innovate the platform ahead of competitors.
• Aesara, 2020 - 2021: Advised biotech client on value and access planning for new BPM offering. Collaborated with designer and executive stakeholders to create prototypes and defined product development roadmap to guide full-stack developers. Conducted hiring and onboarding for new front and back-end development teams.
• LifeTagger, 2017 - 2021: Defined roadmap, customer journey, and user interface for client’s messaging platform, real-time marketplace, and GPS proximity-based mobile and desktop application. Developed customer advisory board and user testing process to vet new features. Responsible for the onboarding of new customers and partners globally using marketing technology and analytics platforms in hotel, conference, products, and city verticals.
• SafetyNet, 2014 - 2017: Led UX design and front-end creation of SafetyNet desktop application for FinTech client, enabling a first-to-market, cloud-based cognitive KYC/AML platform using IBM Watson, AI / ML tools.

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Certifications
SAFe 4 Agilist (SA)
Offering Product Owner
Offering Management Certification
Professional Writing Certification

Education

Elon University
Master of Arts in Interactive Media
Software Development Focus
Graduated: May 2011

UNC Wilmington
Bachelors of Arts in English
Minor in Journalism & Leadership Studies
Graduated: December 2009

Strengths

• Lean-Agile Product Management
• Lean Product Management
• Development Management
• Change Management
• Customer Support
• Marketing and Branding
• Cross-functional Team Leadership
• Analytics
• Competitive Analysis
• User Experience Design
• User Interface Design
• Wireframing/Prototyping
• Full Stack Web Development
• Mobile App Development
• Usability Testing
• Product Strategy
• Digital Strategy

Volunteer

INTech
(Youth Enrichment Series)
INTech Scholars participate in a 5-day experience where they learn how to build websites. They are placed in teams in which they choose a social issue to focus on for their final product. In addition, Scholars network with women in the industry and participate in company tours.

Speaker YESICAN
(Youth Enrichment Series)
A 501(c)(3) non-profit organization, Youth Enrichment Series, Inc. is a faith-based, pre-college enrichment program for students in grades 3-12 and their families currently headquartered in Graham, NC.

Publications

Job Search Tips for a Jobless Recovery, McGill: A Virtual Tour, Brigham Young: A Virtual Tour, Admissions Tips from UC Irvine, Admissions Q&A: Minnesota, Yale: Admissions Q&A
All articles listed written for Bloomberg BusinessWeek