Product Thinking in Practice

Where I work through what's changing in product, in writing.

Leading with empathy in PM

July 30, 2024

As product management folks – we bring heart and empathy to our users and customers. We know through both quantitative and qualitative data that empathy enriches product management. It transforms user-approved products and features. That same empathy enhances team collaboration and fosters a culture of trust and respect. However, sometimes, within product teams, that same…

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Sonos App Updates, from a PM Lens

July 30, 2024

Recently, Sonos updated a new version of their well-liked mobile app on the App Store and Google Play. Unfortunately, many users and business owners were extremely unhappy with the quite large feature set update. Loyal Sonos users everywhere shared their distaste for the mobile app update. Users were so furious, that their “failed update” echoed…

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